AI & automation
Custom Apps & AI Agents for Perth Businesses
Running a business means wearing many hats. You may be replying to customer emails, following up leads, managing bookings, updating records, organising staff tasks and trying to keep social media active at the same time. WiTEDS can help explore where a tailored AI agent, automation or custom app could reduce repetitive work and make your day-to-day processes easier to manage.
What you get
- We start with the business problem: what is taking time or causing friction, before any tool is chosen.
- A solution built around your process, not every business forced into the same AI tool or CRM.
- A focused custom web app when your existing systems do not fit.
- Connections between your website, CRM, booking system, email and other tools, where they make sense.
- Practical AI, used where it gives a real benefit, with a person reviewing what matters.
- A defined scope agreed before development starts, so you know what is being built.
- Local, ongoing support from a Perth-based team, with workflows improved as your business changes.
Platforms we work with
- GoHighLevel
- n8n
- Power Automate
- Astro
- WordPress
How it runs
Discovery: tell us what takes too much time, what gets repeated every day, where enquiries get stuck and which systems you already use. You don't need to know which AI tool you need.
Recommend and scope: we suggest whether an AI agent, automation, a custom app, an integration, a properly configured existing platform or a mix would help, and agree what will be built.
Build and review: we build it and show you working software as it develops, with review points wherever a person should check the output.
Handover and support: we hand it over with access and documentation, and keep improving it as your business changes if you want us to.
What we build
Tailored AI agents
- Customer email assistanceDrafting first replies, sorting and summarising enquiries, spotting the next action and preparing follow-up emails. If your team answers the same questions every day, this can make it faster while a person stays in control.
- Enquiry and booking workflowsA customer enquiry is sorted with AI help, added to your CRM or booking system, the right person is notified and a follow-up goes out. Booking requests, reminders, confirmation emails and lead assignment can all be part of it.
- Social media content workflowsContent ideas, first-draft captions, blog articles turned into post drafts, a content calendar and approval tasks. The goal is less repetitive work, not AI posting whatever it wants: you approve the final content.Social media management
- Admin and bookkeeping supportOrganising incoming information, extracting data from forms or documents, routing invoices or records and preparing summaries for review. It supports your bookkeeper or accountant. It does not replace them or give accounting advice.
- Internal assistantsHelping staff find information, preparing internal summaries, creating tasks and handling a repetitive internal job from your own material.
Custom applications
- When off-the-shelf software does not fitBooking dashboards, staff and customer portals, job and service tracking, quote management, approval workflows, simple CRM tools, reporting dashboards and custom forms.
- Focused, not bloatedIf an existing platform is too expensive, too complicated or full of features you don't use, a focused custom app may be worth considering. Custom software is not always the cheaper option, and we'll say when it isn't.
- Apps and agents togetherA custom app can give your team the screen they work in while an AI agent helps with the repetitive work behind it. For example, a customer form feeds the app, AI helps process it, a staff member reviews it and your CRM is updated.
- IntegrationsConnecting systems that do not talk to each other, so a person is no longer the link between them.AI and business automation
Examples by industry
- AutomotiveEnquiry and quote follow-up, booking help, customer reminders, social media content support and CRM updates.Automotive businesses
- CleaningNew enquiry handling, booking requests, job information collection, customer follow-up and recurring reminders.Cleaning businesses
- Restaurants and hospitalityCommon customer questions, booking and event enquiries, customer communication, content planning and internal summaries.
- TradesQuote enquiries, job information collection, customer follow-up, appointment reminders, internal tasks and lead routing.Trades and home services
- Professional servicesEnquiry triage, appointment requests, document summaries, follow-up preparation and internal knowledge support.Professional services
Human control and your data
- You stay in controlAI can help with repetitive work, but important decisions and customer communication may still need a person. We build in review and approval points, especially for sensitive messages, financial information, legal or compliance decisions and high-value transactions.
- What the AI is allowed to useWe agree with you what information an agent needs, what should never be sent to an AI service, who has access, and which third-party platform terms apply.
Pricing
Tell us what you need and we'll come back with a scoped quote.
Frequently asked questions
- How is this different from your AI & Automation service?
- AI & Automation sets up and connects existing platforms, such as your CRM and follow-up workflows. This service is for tailored AI agents and custom apps, when something has to be built around your process.
- Do I need to know which AI tool I need?
- No. Tell us what takes too much time or causes repeated frustration. We'll explore whether an AI agent, automation, a custom app or your existing tools set up properly is the better answer.
- Do I need a custom application?
- Often not. Configuring existing tools is cheaper and faster, and we will say so if that is the better answer. Custom work is worth it when the process is genuinely specific to your business.
- Will an AI agent replace my staff?
- That isn't the aim. An agent takes on repetitive parts of a process so your team can spend more time where people matter. Sometimes the honest answer is that you need another person, and we'll say so.
- How do you handle AI that gets something wrong?
- Agents are scoped to tasks where a wrong answer is recoverable, and handover to a person is built in. We do not put an agent in a position where a mistake goes unchecked.
- Can you help with bookkeeping?
- We can automate the admin around it, such as organising documents and preparing information for review. We don't give accounting or bookkeeping advice, and an agent doesn't replace a qualified bookkeeper or accountant.
- What happens to my customers' information?
- We agree what information an agent can use, keep data out of AI services where it shouldn't go, and limit access to what the workflow needs. Third-party platform terms still apply.
- Where should we start?
- With one process that takes too much time. There are many ways AI and automation can support a business, but starting with one real problem makes it easy to see what works.
- Is this right for a business my size?
- It depends on the process rather than the size of the business. A small business with one costly manual process can be a better fit than a larger one without.
- What does it cost?
- Custom work is quoted against an agreed scope, so there are no fixed prices on this page. Third-party software, AI usage and API costs are separate. Request a quote or book a consultation and we'll scope it with you first.
Tell us what takes too much time in your business
You don't need to know which AI tool you need. Tell us about the process, and we'll explore what could make your business easier to run.